Hall Air BBB Business Review

Check out what our Customers have to say about their experience with Hall Air!

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ExcellentTrustindex star 1Trustindex star 2Trustindex star 3Trustindex star 4Trustindex star 55.0507 reviews
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Excellent507 reviews
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Excellent26 reviews
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Anne Bartlett profile picture
Anne Bartlett
0 days ago
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Thank you for the great service you gave me you always go the extra mile
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Eugene Brady Toler, Jr. profile picture
Eugene Brady Toler, Jr.
0 days ago
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Great service as usual !!!
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Judy Gilman profile picture
Judy Gilman
3 days ago
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I selected Hall Air to replace my heat pump and had an excellent experience. The Hall team did an awesome job with the installation. I would 100% recommend them.
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Ralph Noel profile picture
Ralph Noel
4 days ago
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Technician was very helpful and explained everything
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dominic mckann profile picture
dominic mckann
4 days ago
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+0
Quick and efficient. I signed up for the maintenance plan after seeing the quality of Scott's work. Looking forward to a company that doesn't just "Inspects" a unit and then uses my hose to rinse it off.
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David Proffitt profile picture
David Proffitt
7 days ago
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Awsome and will stay with them ,
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Chris Gehman profile picture
Chris Gehman
10 days ago
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James Court profile picture
James Court
10 days ago
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Lucas was awesome!
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Dewayne Johnson profile picture
Dewayne Johnson
10 days ago
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Lucas was very professional and fixed my account problems. He was great!
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Tishia Harris profile picture
Tishia Harris
10 days ago
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Very knowledgeable, honest, kind and on time
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The Harris Family profile picture
The Harris Family
10 days ago
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Responsive, honest and knowledgeable. Came out same day during heat wave to look at a malfunctioning older unit, and recommended a practical repair with options. Not just looking to maximize price or push replacement. Highly recommend.
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John P profile picture
John P
11 days ago
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Jess Mishico profile picture
Jess Mishico
11 days ago
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Helga Gschwind profile picture
Helga Gschwind
11 days ago
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Excellent service, reliable and professional!
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fred shibleyu profile picture
fred shibleyu
11 days ago
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Sudhakar Relton profile picture
Sudhakar Relton
12 days ago
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Griffin, Grayson and JoJo replaced an a/c unit . Chris the plumber was very courteous. Very pleased with the work done.
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David Plotnick profile picture
David Plotnick
12 days ago
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+3
Chris and Lucas were a really great help They put in proper piping and sent to intelligence mode on a water heater so now we should be able to get hot water and more consistently. I appreciated their expertise. They knew the problem right away and they took care of it. No fuss; very friendly too! Thank you Hall! 😊.
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Tina Cimo profile picture
Tina Cimo
13 days ago
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So far this has been a great experience. The company was so quick to get out and help my mother as she had no a/c. Very knowledgeable and caring company that is priced fairly!
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MaryLou Ivey profile picture
MaryLou Ivey
14 days ago
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Today a gentleman arrived AS SCHEDULED to review my plumbing. Chris was so very pleasant and upbeat. My house has many idiosyncrasies which Chris managed perfectly. I could not be more pleased with the service I receive from Hall Air!!!
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Fred Shibley profile picture
Fred Shibley
14 days ago
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Sandra Wilson profile picture
Sandra Wilson
174 days ago
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Jojo, Griffin, and Grayson came out today to install our new HVAC unit, and they were fantastic. They kept us updated with texts beforehand and even this morning when the appointment time shifted. They walked us through how to use the new system and answered every question. Overall, it was a great experience, and we’ll definitely be recommending them to others.
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Summe Johnson profile picture
Summe Johnson
180 days ago
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
I can’t say enough good things about D.L. Hall, Inc! From start to finish, the entire experience was exceptional. The team was not only incredibly knowledgeable and professional, but genuinely kind and respectful throughout the process. They took the time to explain everything clearly, answered all of my questions without rushing, and made sure I felt confident in the work being done. It’s rare to find a company that combines this level of expertise with such a personable and thoughtful approach. They showed up on time, worked efficiently, and left everything spotless. Most importantly, they treated my home with care and me with real courtesy—something that truly stood out. If you’re looking for an HVAC company you can trust, this is the one. Highly recommend to anyone who values professionalism, honesty, and outstanding customer service. I want to give a special shout out to Jonathan, Grayson, Griffin and Lani for all of their help!
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Timothy J Adair profile picture
Timothy J Adair
217 days ago
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
They did an install of a new unit a few years back next day install and their service is next to none to compare...they are my go to HVAC guys! Great job guys...
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Paul A Sojka profile picture
Paul A Sojka
218 days ago
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
We had an excellent first visit from Hall HVAC to evaluate our heat pumps. Master technician Scott was thorough and did a comprehensive inspection and provided us with a great assessment of the current conditions of our pumps and possible future options. He was knowledgeable, patient and answered all of our questions. We also had easy communication with the office staff and we look forward to future service from Hall HVAC and are glad we found them.
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Jennifer Tichacek profile picture
Jennifer Tichacek
223 days ago
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
Hall Air was recommended to us by Ernie Mowbray, and I'm so glad he did! Our HVAC system, which was over 15 years old, stopped working, and we needed a new system. Jonathan gave us his recommendations, and we had a new system installed. At the same time, we decided to condition the crawl space which required a new vent to be cut in the floor. We had just had our floors refinished and had flush floor vents. So Jonathan contacted the floor company and matched exactly the color stain and installed a flush floor vent for the conditioned crawl. I'm very particular, and they couldn't have done a better job! Thank you for an excellent job, excellent communication, and excellent service!!!
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Gale Struble profile picture
Gale Struble
229 days ago
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
I appreciated how Scott explained everything he was doing to check over my heat pump system. I learned so much which gave me confidence and a clear understanding of just how the heat system works. We ended up purchasing a brand new Ruud heat pump and so glad we did. I can't get over how much more comfortable we are and pleased to have Hall Air maintain our equipment.
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Park27 profile picture
Park27
245 days ago
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
David L. Hall Heating & Air Conditioning has been a trusted resource for me for over 20 years, and they have consistently delivered outstanding service. They’ve helped keep my HVAC systems in top condition through regular maintenance and have always provided timely, efficient, and well-executed replacements when needed. As both a homeowner and someone who works with homes every day, I value reliability, clear communication, and competent workmanship—and Hall Heating & Air has never fallen short in any of those areas. Their team is responsive, knowledgeable, and professional, and I’ve always felt confident that my equipment was in capable hands. I cannot recommend their services highly enough.
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Richmond Ageless Grace Educators profile picture
Richmond Ageless Grace Educators
247 days ago
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
The service was prompt and everything was completely explained. I was very happy with the entire process and service. Janie Peterson
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Barbara Dunham profile picture
Barbara Dunham
252 days ago
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
Great prompt service with installing water heater and HVAC system. Technicians arrived as scheduled and explained each step of the process. Office staff also provided excellent service.
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Cliff Middlebrook profile picture
Cliff Middlebrook
276 days ago
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
Many companies claim to offer great service, but David L Hall Heating and Air Conditioning truly delivers. Jacob Beck, the last technician who helped us, spent several hours tracking down a tricky, on-and-off problem. He got our system working again and made sure we were happy with everything. If you’re thinking about getting a new HVAC system for your home, or you just need service, I recommend talking to them. They listen, they’re honest, they absolutely care about their customers, and their prices are fair. Choosing David L Hall Heating and Air Conditioning was the best decision we made for our HVAC needs.
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Olivia Zehringer Smith profile picture
Olivia Zehringer Smith
297 days ago
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
Fantastic experience from start to finish in Chesterfield, VA. This was a complicated project, and Jonathan, Grayson and team went above and beyond, offered very fair pricing, and handled unexpected issues quickly and professionally. They were extremely accommodating with my schedule and even left the work area cleaner than they found it. Best yet, my new system is quieter than a ninja tiptoeing on carpet and the thermostat can easily be controlled manually or on my phone remotely. Add this 5-out-of-5-star review to all their others—this company truly deserves it. I got quotes from so many places (srsly like 7) and can easily say if you don’t call Jonathan at Hall Air you’re missing out.
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Paul Puccinelli profile picture
Paul Puccinelli
345 days ago
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Responsible, quality work. Trust worthy service. Thanks to Jonathan and his team.
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Colleen Stevens Hewitt profile picture
Colleen Stevens Hewitt
351 days ago
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
David L Hall Heating and AC has been wonderful to work with. They replaced both of my AC units, one with a heat pump, in my old house. My utility bill has reflected the change! Whew! Plus they’ve serviced the units since and are always on time and with good communication.
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Gary Frank profile picture
Gary Frank
360 days ago
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
Just had Hall Heating & Air service my furnace. They did an excellent job. Also got an estimate for a new air conditioner. They installed that this week. The you man that installed the system did excellent work. Very professional and knowledgeable. System works great. Would recommend Hall Air. Great to work with.
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Janice Igou Runion profile picture
Janice Igou Runion
365 days ago
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
Been using this company for years. Always honest, fair and professional.
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Mark Andrew profile picture
Mark Andrew
370 days ago
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
I've been with David L. Hall since moving into my house about 6 years ago. I always receive excellent service at reasonable prices, including having my entire system replaced due to age. I wouldn't trust anyone else.
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Brett Cole profile picture
Brett Cole
371 days ago
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
excellent service and reasonable price
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Kenny Whitescarver profile picture
Kenny Whitescarver
430 days ago
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
There are a lot of choices out there when it comes to HVAC work - this is the one to call. We recently needed both HVAC systems in our house replaced. Hall Air was able to quickly get out to our place and help us out. A lot of places are pushy/salesy trying to get you to work with them. With Hall Air, I only ever felt like Jonathan was trying to help us solve our issues. They took a holistic approach that wasn't solely focused on the new equipment, but also on the setup of our house, duct work, and air flow. Once it was time to execute, the team of Grayson, CJ, and Jojo were complete professionals. They got our old equipment out and disposed of, installed the new systems, and left the place cool and clean. New lifetime customer here!
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Barbara Robertson profile picture
Barbara Robertson
446 days ago
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Everyone at this company is so good at their job. They are knowledgeable; they are friendly and courteous; they are honest. When you have an emergency, they are so responsive. They’ve been servicing my AC/heating unit for years, and I would not go with another company.
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Malcolm J. Myers profile picture
Malcolm J. Myers
473 days ago
positiverecommendsTrustindex verifies that the original source of the review is Facebook.
We have known and used David L Hall (Robbbie) for about thirty years. We could not imagine anyone with more integrity and whom we trust for our HVAC/Hot water heater service. We have used them for multiple units over the years.